Order Processing

Making sure orders are processed in a timely manner is, potentially, the most important part of the e-commerce process. For your convenience, we’ve provided a quick tutorial video as well as step-by-step instructions you can refer back to as needed....

Once a customer places an order, you’ll be able to view it in the Order Contents area of your Control Panel. You are also able to edit or add additional items in this section, should you need to update an order. To edit existing contents, use the E...

When you are processing an order, it is important to make sure you have the parts in stock. To create an invoice to attach to your DMS invoice use the Print Order tab on the gray navigation bar.  Once the order has been printed, the “Print Order...

Capturing Payments: When a customer pays for an order with their credit card, you must capture the payment, following the instructions detailed in the Billing Details tab .  Once you are in Billing Details, you’ll find the transaction line an...

When it comes to ease of use and security, PayPal is a favorite among both businesses and consumers. On your SimplePart site, you have the ability to integrate either PayPal Payflow Pro or PayPal Express as valid payment options.  If you do not cur...

Fraud demands urgent attention and SimplePart has the tools and know-how to help you combat this issue. SimplePart’s Control Panel has several built-in features to help you take proactive measures against fraudulent orders. Ways to prevent fra...

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Basic Tax Rates: When you enroll with SimplePart, your tax rate will initially be set based on the location of your dealership. This rate will be marked as your “primary” tax rate.  However, if you want to change this tax rate or add additional sta...

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What is the Colorado Retail Delivery Fee? Starting July 1, 2022, for stores that are located in the state of Colorado or remit taxes to Colorado, Colorado requires a $0.27 fee on all orders mailed or delivered to customers with a Colorado shipping ...

Lexus is excited to offer Direct Fulfillment to Lexus dealers currently enrolled in our national eCommerce program through SimplePart. Dealers who choose to enroll in Direct Fulfillment will have the option to select all or a portion of parts on an order for fulfillment from one of three Parts Distribution Centers (PDCs) supporting this program.